Remote Revenue Operations Analyst Position in Canada

About the Role

Vidyard is currently searching for a collaborative and revenue-driven operations expert who is ready to join an exceptional team. The Revenue Operations Analyst will report to the Senior Manager of Sales Operations and play a pivotal role in developing the processes, infrastructure and analyses that support Vidyard’s go-to-market strategy.

In this role, you’ll need to have a comprehensive understanding of revenue and sales team KPIs, process design and the system implications that impact forecasting. You will be energized by the chance to be a key contributor to helping Vidyard close deals while continuing to showcase value to their customers. Additionally, you’ll be excited to learn new skills, analyze data to uncover areas for improvement and continuously seek ways to streamline processes. The role involves working closely with various teams such as Sales, Customer Success, Finance and Revenue systems to ensure alignment across departments.

About the Team

Vidyard’s Revenue Operations (RevOps) team is growing and consists of a dynamic and passionate group of professionals from diverse backgrounds, spanning sales operations, marketing operations, systems and tools. The mission of the RevOps team is to enable predictable and scalable revenue growth for Vidyard. To achieve this, the team collaborates closely with go-to-market (GTM) teams, including Sales, Marketing, Customer Success, Product and Finance. Together, they develop strategies, processes and analytics that shape Vidyard’s approach to the market.

Some of the key functions and responsibilities the RevOps team handles include:

• Planning: Setting clear goals and objectives that align with Vidyard’s revenue targets.
• Forecasting: Helping to project revenue and predict future trends based on current data.
• GTM Process Improvements: Continuously refining Vidyard’s go-to-market processes.
• Territory Design: Optimizing the structure of sales territories to drive performance.
• Deal Processing & Order Management: Streamlining the process from quote to close.
• KPI Reporting & Analysis: Offering insights into key performance metrics.
• Tech Stack Optimization: Ensuring Vidyard uses the best tools for revenue generation.

Key Responsibilities

Here’s a deeper dive into what you’ll be doing as a Revenue Operations Analyst:

• Sales Process Optimization: You will evaluate and enhance sales processes to boost efficiency and effectiveness. This will involve collaborating with sales teams to identify bottlenecks and implement solutions. You will work closely with the Sales Enablement and Sales Systems leads to facilitate behavioral change management and drive results.
• Revenue Data Analysis and Governance: You will analyze data from both prospects and customers to generate actionable insights about revenue trends, customer behavior and performance metrics. This includes conducting regular audits and performing month/quarter-end analyses to support business performance reporting.
• Order Management: You’ll play a crucial role in supporting the Sales team during the quote-to-close process. This involves ensuring that Vidyard’s pricing and discounting policies are followed and that all contract-level data is accurate. Additionally, you may need to coordinate with the product and legal teams, as well as Sales, RevOps and Finance leadership. Where possible, you’ll work to identify opportunities for process improvements, leveraging Vidyard’s tech stack, including Zuora and Salesforce.
• Revenue Planning: In this role, you will assist in developing accurate revenue forecasting and financial models. You’ll monitor performance against sales targets and use Salesforce dashboards to track progress. You’ll also provide ad-hoc analysis on business performance drivers as necessary.
• Performance Management: You will help identify, refine and track key performance indicators (KPIs) to assess business performance. Most importantly, you’ll drive actions that ensure continuous improvement across all teams. You’ll also aid in the development of business requirements for stakeholder metrics, using tools such as Google Sheets, Salesforce and Business Intelligence (BI) tools.

What You’ll Bring to Vidyard

Vidyard is looking for someone with the following qualifications and skills to join their team:

• A Bachelor’s degree in a relevant field.
• At least 3+ years of experience in software Sales Operations (SalesOps), Business Operations (BizOps), Revenue Operations (RevOps) or Sales Strategy.
• A curious and analytical mindset, with strong data-driven problem-solving skills.
• Intermediate Excel skills, including the ability to work with advanced functions like pivot tables and lookups.
• Strong project management abilities with a keen eye for detail.
• Excellent communication skills, which are essential for collaborating effectively with key sales leaders and other departments, such as marketing and finance, to ensure that all teams are working towards the same goals.
• Motivated to thrive in a fast-paced, dynamic growth environment.
• Experience with Configure, Price, Quote (CPQ) tools, particularly Zuora or Salesforce, is considered an asset.

Vidyard understands that job descriptions can sometimes feel overwhelming. At the heart of Vidyard’s culture is a desire to drive change together. They value the unique experiences, abilities and perspectives that each team member brings. If you are a resourceful problem solver with a customer-first mindset, you might be exactly who they are looking for.

Additionally, Vidyard is highly focused on user obsession. Their priority is their users, customers and community, so they promise that you will hear from them even if you do not move forward in the selection process.

Why You’ll Love Working at Vidyard

Vidyard offers a wide range of benefits and perks that support their employees’ well-being, growth and flexibility, including:

• Competitive pay to ensure your financial well-being.
• Comprehensive and flexible benefits from day one, designed to accommodate your needs.
• A wellness allowance to spend on what matters most to you, helping you stay healthy and balanced.
• Flexible hours and unlimited vacation, with programs designed to support travel while working, so you can live your best life.
• Access to Inkblot, a digital mental health platform, along with $1,500 per person per year for mental health coverage, ensuring your mental well-being is supported.
• An allowance for ongoing growth and development, ensuring you can continue learning and evolving in your role.
• Parental leave top-up, providing additional financial support during family leave.
• Paid volunteer hours, enabling you to give back to causes that matter to you.
• Employee resource groups that empower you and allow you to drive positive change at Vidyard and in your community.
• A Registered Retirement Savings Plan (RRSP) match, helping you prepare for the future.
• Stock options, so you can share in Vidyard’s success.
• A flexible holiday program, giving you the opportunity to enjoy your time off in a way that works best for you.
• A home office stipend to ensure that your workspace is equipped to help you thrive.
• Flexibility in your work location, whether you prefer to work from your home office or prefer the buzz of Vidyard’s collaboration space in Kitchener, Ontario. Although Vidyard defaults to remote-first, they do occasionally host in-person meetings or events designed specifically for collaboration and connection.

At Vidyard, the company culture is built around flexibility and empowerment. Whether you’re energized by working remotely from the comfort of your home or by the excitement of a collaborative office space, Vidyard gives you the freedom to choose the environment that brings out your best. Remote-first by nature, Vidyard still creates opportunities for meaningful in-person connections through purposefully designed meetings and events.

A Place to Grow

Vidyard is more than just a workplace-it’s a community where your personal and professional growth is valued. The company offers comprehensive development programs and resources, allowing you to continuously refine your skills, learn new technologies and take on challenges that help you grow. Employees at Vidyard are encouraged to embrace curiosity and innovation, allowing them to push boundaries and bring new ideas to the table.

In summary, Vidyard is not just a company that values business growth-it’s a company that values people. Through collaboration, innovation and a focus on personal development, Vidyard is creating an environment where employees can succeed, customers can thrive and communities can flourish. If you’re ready to take on a new challenge and be part of a team that’s changing the way businesses communicate through video, Vidyard could be the place for you.

What does the Revenue Operations Analyst do at Vidyard?

The Revenue Operations Analyst plays a key role in optimizing sales processes, analyzing revenue data and supporting the go-to-market strategy by working closely with Sales, Customer Success, Finance and other teams.

What are the primary responsibilities of a Revenue Operations Analyst?

The responsibilities include sales process optimization, revenue data analysis order management, performance management and assisting in revenue forecasting and planning.

What qualifications are required for the role?

A bachelor’s degree, at least 3 years of relevant experience in SalesOps, BizOps or RevOps, strong data analysis skills and proficiency in tools like Salesforce and Excel are required for this position.

Does Vidyard offer professional growth opportunities?

Yes, Vidyard provides employees with resources for ongoing growth and development, including an allowance for learning and development and access to tools that enhance their skills.

What benefits does Vidyard offer?

Vidyard offers competitive pay, flexible benefits, wellness allowances, unlimited vacation, mental health support, RRSP matching, stock options and more.

What tools are used in the Revenue Operations role?

Key tools include Salesforce, Zuora, Excel (advanced functions), Google Sheets and Business Intelligence (BI) tools for data analysis and reporting.

Does Vidyard support work-life balance?

Yes, Vidyard offers flexible hours, unlimited vacation and remote work options, enabling employees to maintain a healthy work-life balance.

How does Vidyard promote a positive company culture?

Vidyard fosters a collaborative, growth-oriented environment where employees are encouraged to innovate and thrive. The company values diversity, personal development and supports community engagement through paid volunteer hours and employee resource groups.